1. Introduction

Fit So Well, Inc. ("Fit So Well," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Platform") to connect with other players for sports, games, and recreational activities.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform. By accessing or using the Platform, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our Platform, including information that could reasonably identify you ("Personal Information") and information that does not identify you. We collect this information directly from you when you provide it to us, automatically as you navigate through the Platform, and from third parties.

2.1 Personal Information You Provide to Us

When you register for, access, or use the Platform, you may provide us with:

2.2 Information Automatically Collected

When you access or use the Platform, we may automatically collect certain information, including:

• Device Information: IP address, device type, operating system, browser type, unique device identifiers, mobile network information
• Usage Information: Pages viewed, features used, time spent on Platform, clicks, searches, games joined or created, interactions with other users
• Location Information: General location based on IP address (city/region level). We do not collect precise GPS location without your explicit consent
• Log Data: Diagnostic information related to your use of the Platform, including crash reports and performance data

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you choose to connect your account with social media services (e.g., Facebook, Google), we may receive profile information such as your name, email address, and friends list, consistent with your settings on those platforms
• Analytics Providers: We use analytics services that collect information about your use of the Platform to help us improve our services
• Other Users: Other users may provide information about you, such as when they report a concern or invite you to join a game

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Core Platform Functions

• To Provide and Maintain the Platform: Creating and managing your account, authenticating your identity, and enabling you to use Platform features
• To Connect You with Other Players: Matching you with compatible players based on your preferences, location, and availability
• To Facilitate Communication: Enabling messaging between users who have connected through the Platform
• To Organize Games and Events: Helping you create, join, and manage sports and game activities

3.2 Platform Improvement and Development

• To Improve Our Services: Analyzing usage patterns to enhance user experience, develop new features, and optimize the Platform
• To Conduct Research: Performing data analysis, identifying trends, and conducting surveys to better understand our user community
• To Test and Troubleshoot: Identifying and resolving technical issues, testing updates and new features

3.3 Communications and Support

• To Respond to Inquiries: Answering your questions and providing customer support
• To Send Administrative Information: Notifying you about changes to our terms, policies, or Platform features
• To Send Promotional Communications: With your consent, sending emails about new features, activities, or events that may interest you (you can opt out at any time)

3.4 Safety and Security

• To Protect User Safety: Monitoring for inappropriate behavior, enforcing our community guidelines, and responding to reports of misconduct
• To Prevent Fraud: Detecting and preventing fraudulent activity, unauthorized access, and other illegal activities
• To Comply with Legal Obligations: Fulfilling our legal requirements, responding to lawful requests from authorities

3.5 Legal Basis for Processing (for EEA Users)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Contract Performance: To fulfill our obligations under our Terms of Service
• Legitimate Interests: To operate and improve our Platform, ensure security, and communicate with you
• Consent: Where you have given consent for specific processing activities (e.g., marketing emails)
• Legal Compliance: To comply with applicable laws and regulations

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Other Users

When you create a profile on Fit So Well, certain information is visible to other users to facilitate connections and game organization:

• Public Profile Information: Username, profile photo, sports/game preferences, skill level, general location (city level), and availability
• Private Information: Your email address, phone number, and exact location are not visible to other users unless you choose to share them through direct messages

4.2 With Service Providers

We engage trusted third-party service providers to help us operate our business, including:

• Cloud Hosting: AWS, Google Cloud, or similar providers to host our Platform and data
• Analytics: Google Analytics, Mixpanel, or similar to understand Platform usage
• Payment Processing: Stripe, PayPal, or similar to process premium feature payments
• Customer Support: Zendesk or similar to manage support inquiries
• Communications: SendGrid, Twilio, or similar to send emails and notifications

These service providers have access to your information only to perform specific tasks on our behalf and are contractually obligated to protect your information.

4.3 For Legal Reasons

We may disclose your information if we believe it is necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect the rights, property, or safety of Fit So Well, our users, or others
• Enforce our Terms of Service and other agreements
• Prevent fraud, security issues, or technical problems

4.4 Business Transfers

If Fit So Well is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

4.5 With Your Consent

We may share your information for any other purpose disclosed to you at the time we collect the information or with your consent.

4.6 Aggregated or De-identified Information

We may share aggregated or de-identified information that cannot reasonably identify you for research, marketing, or other purposes. For example, we may share statistics about popular activities or user demographics in a particular region.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS technology
• Access Controls: Strict access controls limit internal access to personal information to employees who need it to perform their job functions
• Regular Security Assessments: We conduct regular security reviews and vulnerability testing
• Data Minimization: We collect only the information necessary for Platform functionality
• Secure Storage: Personal information is stored on secure servers with industry-standard protections

5.1 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and any applicable regulatory authorities as required by law. We will provide timely information about the breach, what information was affected, and steps you can take to protect yourself.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Account Deletion

When you delete your account, we will remove your profile information from public view. However, we may retain certain information in our archives for legitimate business purposes or to comply with legal obligations. For example:

• Records of transactions may be retained for tax and accounting purposes
• Information related to disputes or investigations may be retained until the matter is resolved
• Backup copies may remain temporarily in our systems before being deleted

6.2 Retention Periods

Specific retention periods vary based on the type of information:

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. We respect and honor these rights to the extent required by applicable law.

7.1 General Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information (subject to legal exceptions)
• Portability: Request a copy of your information in a structured, commonly used format
• Restriction: Request that we limit processing of your information
• Objection: Object to our processing of your information based on legitimate interests
• Withdraw Consent: Withdraw any consent you previously provided

7.2 California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

• Right to Know: Request information about the categories and specific pieces of personal information we have collected about you
• Right to Delete: Request deletion of your personal information (subject to exceptions)
• Right to Opt-Out: Opt out of the sale of your personal information (we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

7.3 European Economic Area (EEA) Rights

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority
• Right to Restriction: Request restriction of processing under certain circumstances
• Automated Decision-Making: We do not engage in automated decision-making that has legal or significant effects on users

7.4 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us at:

We will verify your identity before processing your request. We may ask for additional information to confirm your identity. We will respond to your request within the time frame required by applicable law (typically 30-45 days).

8. Children's Privacy

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Platform.

If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us immediately at privacy@fitso well.com.

For users between 13 and 18, we encourage you to review this Privacy Policy with your parent or guardian and to get their permission before using the Platform.

9. International Data Transfers

Fit So Well is based in the United States. If you are accessing our Platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

The data protection laws in the United States may differ from those of your country of residence. By using the Platform, you consent to the transfer of your information to the United States and to the processing of your information as described in this Privacy Policy.

9.1 Safeguards for International Transfers

When we transfer personal information from the EEA or other regions with data protection laws, we implement appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission
• Data processing agreements with our service providers
• Privacy Shield compliance (where applicable)

For more information about these safeguards, please contact us at privacy@fitso well.com.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. For more information about our use of these technologies, please see our Cookie Policy.

10.1 Types of Cookies We Use

10.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can:

• Delete all cookies from your browser
• Block cookies by adjusting browser settings
• Set preferences for specific websites
• Use private/incognito browsing modes

Note that blocking certain cookies may affect Platform functionality.

11. Third-Party Links

The Platform may contain links to third-party websites, services, or applications that are not owned or controlled by Fit So Well. This includes links to social media platforms, payment processors, and external resources related to sports and games.

We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites or services you access through our Platform.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform features. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a revised "Last Updated" date
• Sending an email notification to the address associated with your account (for significant changes)
• Displaying a notice on the Platform prior to changes taking effect

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

13.1 Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our compliance with data protection laws. You can contact our DPO directly at:

Email: dpo@fitso well.com

13.2 EU Representative

For users in the European Union, our EU representative is:

EU-REP GmbH
Attn: Fit So Well
Example Street 123
10115 Berlin, Germany
Email: eu-representative@fitso well.com

14. Specific State Law Provisions

14.1 Nevada Residents

Nevada residents have the right to opt out of the sale of their personal information. We do not currently sell personal information as defined under Nevada law. If you have questions, please contact us at privacy@fitso well.com.

14.2 Virginia Residents

If you are a Virginia resident, the Virginia Consumer Data Protection Act (VCDPA) provides you with additional rights, including the right to opt out of targeted advertising and profiling. Please see Section 7 for information on exercising your rights.

14.3 Colorado, Connecticut, and Utah Residents

Residents of Colorado, Connecticut, and Utah have similar rights under their respective state privacy laws. Please refer to Section 7 for information on accessing, correcting, and deleting your personal information.